Delta Air Lines said Friday it is reviewing how a man allegedly followed a family around the terminal and then boarded the family’s plane without a ticket earlier this month.
The incident occurred at Washington Dulles International Airport.
“Delta has procedures in place for gate agents and flight crews to verify that individuals aboard an aircraft prior to departure are customers who have booked on that particular flight,” the airline said in a statement. “Delta is reviewing the matter internally and is in contact with airport officials regarding this review.”
Lauren Benton told ABC News that she saw a man who appeared to follow her, her husband and their two young children around the terminal, even into the women’s restroom. She said when they boarded the plane, the man followed them and sat in their row.
Benton said her husband spoke to the man and the flight attendant asked for his boarding pass, which he was unable to produce.
The man was taken off the plane. According to the Transportation Security Administration, he had valid identification and a boarding pass for a later flight, which explains how he passed through the checkpoint.